Attached is an accounting question (Question 14-32)on balance score board.

1q Answer Smooth's Air Strategy is offer the bare minimum or the most basic services at a reasonable cost ,and the focus is more on having high frequency in their flights . Considering all the components of the balance score card The financial gains were higher than the target that was set, whereas the other three factors of Internal business , customer and learning perspective were able to closely meet the target with some gaps still remaining ,but the gaps were not too significant to completely write it off as a failure Therefore we can conclude that the strategy was not a complete success , but it did manage to closely meet the target goals . 2q Answer ) The price recovery basically explains the return on investment ,which is the amount of money invested to the return gains over a period of time through a successful execution of goal plans or strategy . The price recovery in this case is 23% higher from the target set, and hence is a successful execution of financial goals Q3 Answer Yes, including a customer service measures , makes it easy to differentiate ,categorize the various areas within which the company aims to service its customers ,and then measure it so to understand how well we are servicing the customers , understand the gaps ,and take corrective actions .Being into a service based business ,Customers are the most important factor contributing to the success of the busies and hence a customer service measure will play a very critical role in the contribution of successful execution of strategy and an important yardstick to measure business growth success Q4 Answer Yes some measures of employee satisfaction and training should be included in the learning and growth , since Smooth Air being in a service industry , the core service providers of their organization are its employees , having them engaged and motivated at the job contribute directly to the success of business . Hence this factor would assist in identifying the level of training and employee satisfaction required to deliver high levels of customer service and its very critical for a successful implementation of the strategy 1q Answer Smooth's Air Strategy is offer the bare minimum or the most basic services at a reasonable cost ,and the focus is more on having high frequency in their flights . Considering all the components of the balance score card The financial gains were higher than the target that was set, whereas the other three factors of Internal business , customer and learning perspective were able to closely meet the target with some gaps still remaining ,but the gaps were not too significant to completely write it off as a failure Therefore we can conclude that the strategy was not a complete success , but it did manage to closely meet the target goals . 2q Answer ) The price recovery basically explains the return on investment ,which is the amount of money invested to the return gains over a period of time through a successful execution of goal plans or strategy . The price recovery in this case is 23% higher from the target set, and hence is a successful execution of financial goals Q3 Answer Yes, including a customer service measures , makes it easy to differentiate ,categorize the various areas within which the company aims to service its customers ,and then measure it so to understand how well we are servicing the customers , understand the gaps ,and take corrective actions .Being into a service based business ,Customers are the most important factor contributing to the success of the busies and hence a customer service measure will play a very critical role in the contribution of successful execution of strategy and an important yardstick to measure business growth success Q4 Answer Yes some measures of employee satisfaction and training should be included in the learning and growth , since Smooth Air being in a service industry , the core service providers of their organization are its employees , having them engaged and motivated at the job contribute directly to the success of business . Hence this factor would assist in identifying the level of training and employee satisfaction required to deliver high levels of customer service and its very critical for a successful implementation of the strategy