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Austin recently graduated from Penn State and is serving as a call center manager. He is responsible for hiring, training, and managing staff to address
Austin recently graduated from Penn State and is serving as a call center manager. He is responsible for hiring, training, and managing staff to address customer service issues. As he encounters problem employee(s) and discipline matters, he should pursue the following practices to be an effective manager, EXCEPT: Group of answer choices take consistent action when rules are broken. be sure the punishment fits the crime. follow the standing plans himself. avoid any action if he feels sorry for the employee, or if he likes them
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