Australian Consumer Law

Alex runs a tour bus company for day trips. And advertise having the best coaches, high-end leather sofas and air conditioning. In addition, alex also advertises that his company is better than other competing companies.

On December 2, nursing home manager Rose booked a day trip for the elderly. The basic terms of the contract set a date of December 3rd. Rose needs to guarantee a third COVID dose for all seniors. In addition, the contract stipulates that the bus needs to have air conditioning, leather reclining seats and first-class safety features.

Unfortunately, the bus air conditioner had an accident. Because of the cold weather and bad air conditioners, many elderly people get flu and colds. In addition, because the seat is not a leather sofa and the material is excellent, many elderly people have to sit upright for 6 hours or even have back pain. It's even more unfortunate that older people learn that other competing companies use more comfortable air-conditioned buses including leather seats.

Discuss which parts of the Australian Consumer Law (ACL) Alex violated in the form of a paper. And discuss remedies for those parts. Also discussed are the business and ethical implications of Alex's actions. 1. The required text 2. Four cases 3. Journal or media article (the ACCC website or other)