Australian Federation College Assessment A_ SITXCCS007_Enhance customer service experiences Assessment A Instructions Provide answers to all of the questions below : 1. 1. List three principles of enhanced customer service experiences. 2. List three benefits of enhanced customer service experiences. 3. List three principles of positive communication. List three benefits of positive communication. 5. Explain three techniques that can be used when providing services to customers to anticipate their preferences, needs and expectations. 6. Explain two conflict resolution techniques that can be used when providing customer service. 7. Explain how feedback from staff and customers can be used to enhance customer service. 8. Explain how each of the following extras and add-ons may enhance a customer's experience and provide an example as relevant