a.Who will you recognize as a customer of a bank in line with banking practice?

Explain the underlisted roles of the Banker; The banker acts as a Bailee

i.The banker acts as a Debtor

ii.The banker acts as Trustee

iii.The banker acts as an Agent

5a. The Coronavirus (COVID 19) Pandemic has re-emphasised the need to integrate operational risk issues into the strategic management of universal banks.

i. What is a Business Continuity Plan (BCP)? (2 marks)

ii. Explain the relevance of business continuity planning in the operations of

a universal bank. (5 marks)

iii. Explain the key components or elements of a Business Continuity Plan

that banks need to implement. (5 marks)

b. State and explain four (4) forms of information technology (IT) risk that

universal banks in Ghana face. (4 marks)

c. Discuss measures Ghanaian banks could undertake to mitigate each of the risks

stated in (a) above. (4 marks)