ay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales, and is popular with customers due to his customer service orientation. Based on his performance evaluation, which is focused on sales, Jay is being fired because he has not sold enough cars this month. What is the problem at the root of his poor performance evaluation?

a$.$

criterion deficiency

b$.$

criterion contamination

c$.$

lack of relevance

d$.$

lack of reliability