b) Address the complaint from Yore Mine Co. Read the scenario in Appendix 2 and address the complaint from Yore Mine Co. Follow the customer complaints policy and procedures provided in Appendix 3 of this task to draft an email (Template 5) to Yore Mine Co. to clear up the misunderstanding and address their concerns. Ensure that your support of the customer provided is consistent with principles of customer service set out in the Innovative Widgets business plan and the customer service plan you develop in Assessment Task 2.1. The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style. (50-100 words) Template 5 -Email Email to Yore Mine Co. To: Date email is sent