B) After you have completed your calculations, please use Figure 2 Scoring Scheme (from 1 to 5) and Score the three (3) companies on their Service Quality. Provide a brief explanation for your scoring choices. (2 marks) Figure 1: Annual Service Failure Percentage from Companies being considered. Based on 800,000 contacts/year. Yearly Costs Company A Company B Company C Annual Failure 1.9% of annual 1.3% of annual 1.6% of annual Percentage contacts fail contacts fail contacts fail Figure 2: Scoring Scheme 5 = excellent 4 = good 3 = average 2 = fair