b Apply for a home equity loan 1 Service rep forwards application to loan committee III Service rep asks for necessary documents and checks to see if customer qualifies II Loan committee meetings are scheduled Customer actions line of information Contact person s line of visibility Backstage contacts ne of internal interaction Alive and The IV Greets service rep and Service rep greets customer and leads to cubicle Loan committee evaluates application and makes a decision to approve or not approve loan Tislis service rep typa of loan wanted III Service rep fils out necessary paperwork Forms are ordered Customer sighs for Service rep indicates approval date 1 IV Loan rates are Customer is i of decisi