(b) Based on the facts from this and previous weeks chapters, suggest one (1) objective for each of the four (4) perspectives of the BSC for the Foleo Scapps business unit. (HINT: Do not use generic objectives from the text ensure the objectives you suggest are specific to Foleo Scapps and align with the Foleo Groups organisational goals.)

(d) Based on your strategy map, design Foleo Scapps balanced scorecard. You will need to include at least one (1) lag and one (1) lead indicator for EVERY objective (i.e. 8 indicators in total) and you must draw an arrow to illustrate the causal link between the lead to lag indicators and then from the lag indicators to the objective it is measuring progress towards. (HINT: Do not use generic lag and lead indicators. There must be a causal link between the lead and lag indicators you suggest, and a link between the lag indicator and the objective it measures. Ensure you suggest performance indicators (not strategies or objectives) that can actually be measured.) (1.6 marks)

(e) Suggest one (1) specific target that is appropriate for each lead (and consequently, lag) indicator you have suggested in part (d). (HINT: Provide four (4) targets in total and ensure that each specifically relates to the lead indicators suggested in part (d).) (0.8 mark)

(f) Suggest one (1) initiative Foleo Scapps can put in place to achieve each target you have suggested in part (e). (HINT: Provide four (4) initiatives in total and ensure that each specifically relates to the targets suggested in part (e).)