B eBook On-time arrivals, lost baggage, and customer complaints are three measures that are typically used to measure the quality of service being offered by airlines. Suppose that the following values represent the on-time arrival percentage, amount of lost baggage, and customer complaints for 10 U.S. airlines, Customer On-Time Mishandled Baggage Complaints per Arrivals (%) per 1,000 Passengers 1,000 Passengers Airline Virgin America 83.5 0.87 1.50 JetBlue 79.1 1.88 0.79 87.1 AirTran Airways 1.58 0.91 86.5 Delta Air Lines 2.10 0.73 87.5 Alaska Airlines 2.93 0.51 Frontier Airlines 77.9 2.22 1.05 Southwest Airlines 83.1 3.08 0.25 US Airways 85.9 2.14 1.74 American Airlines 76.9 2.92 1.80 United Airlines 77.4 3.87 4.24 B eBook On-time arrivals, lost baggage, and customer complaints are three measures that are typically used to measure the quality of service being offered by airlines. Suppose that the following values represent the on-time arrival percentage, amount of lost baggage, and customer complaints for 10 U.S. airlines, Customer On-Time Mishandled Baggage Complaints per Arrivals (%) per 1,000 Passengers 1,000 Passengers Airline Virgin America 83.5 0.87 1.50 JetBlue 79.1 1.88 0.79 87.1 AirTran Airways 1.58 0.91 86.5 Delta Air Lines 2.10 0.73 87.5 Alaska Airlines 2.93 0.51 Frontier Airlines 77.9 2.22 1.05 Southwest Airlines 83.1 3.08 0.25 US Airways 85.9 2.14 1.74 American Airlines 76.9 2.92 1.80 United Airlines 77.4 3.87 4.24