b) Goals (What is your ultimate goal with this project? Frame the goal (or goals) using the SMART acronym (Specific, Measurable, Achievable, Relevant, Time-Bound) - Key Human Services (KHS) has lost 50% of its resources due to turnover in key departments. The financial impact from turnover is around is $150,160 in just 6 months of time span. Additional concerns are the company has been experiencing low communication, lack of transparency and increased employee burnout