b . Read the extract below , identify the Effects and the Causes and complete the Fish Bone Diagram ( 20 Marks )

College of Engineering and Management Library The management of Indira group of institutes has decided to promote the library as a central library of all the institutions run by Indira . Facing such an immense responsibility in a very short span of time made it obligatory to the library staff to organize the library system in a better and more competent way Still being at its initial stage , the library activities were encountering many issues frequently such as missing books misplacements , number of copies per titles , and allocation of work among the staff . Lot of brainstorming was conducted , and it was decided to solve these issues by implementing Quality Circle Program