BA170 Unit 1 Terminology Words 1. Internal spacing 2. direct order 3. courtesy title 4. tertiary colors 5. project planning tools 6. salutation 7. text messaging 8. inside address 9. return address 10. letterhead 11. brainstorm 12. problem solving 13. kerning 14. visual literacy 15. acknowledgments 16. genres 17. personal communication 18. cloud computing 19. spam 20. new media