Mr Smith is the managing director at NTM telecommunications network. He does not believe in micromanagement and trusts his departmental managers to meet the organisational goals and objectives of the business. Mr Smith believes in giving his managers the freedom to meet their deadlines, with flexible working hours or the option of working from home. 1.1 Considering the extract above explain the level of management and the type of planning Mr Smith would be involved in the organisation. (5) 1.2 Identify and discuss the management style/s Mr Smith has adopted. (10) 1.3 Explain how Mr Smith can use delegation as motivational tool in the workplace, provide examples to support your discussion. (10) 1.4 Meeting the goals and objectives of a business is vital to the success of the organisation. Determine how Mr Smith may use the steps in the control process to monitor staff productivity. (10) 2.1 You have decided to open a carwash in your hometown. Determine the type of layout of production that would me most suitable for your business. Substantiate to support your answer. Differentiate between the tasks of production and operations management. (10) 2.2 (10) 2.3 Process control and acceptance sampling are two types of quality control that organisations utilise. In light of the above explain which type would be more suitable for a manufacturing canned beverage. (10) 3.1 Identify the various objectives of marketing departments and provide an example for each. (10) Discuss the concept 'Market segmentation', including the types of segments. (10) 3.2 QUESTION FOUR Motivation has always been a key driver of productivity. Discuss the concept of motivation and explain how management and employees may benefit from the vai methods that organisations may adopt.