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Background: Chinese restaurant in Canada. It has been in business for 18 years and is well-known for its homemade food. However, it has been seen

Background: Chinese restaurant in Canada. It has been in business for 18 years and is well-known for its homemade food. However, it has been seen that the restaurant industry and profitability are declining. The main reasons for the restaurant's demise include inadequate reservation and ordering administration, which results in dissatisfied guests who leave negative reviews.

To stay up with client demand, digitalizing the operating process should be applied to the restaurant and its situation.

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