Background: Contracts are essential for business and will be an integral part of Viral Clean's ("Clean") operations, so the owners now want to focus on contract law. Each owner has experience with contracts in their businesses and appreciates the probable risks and liabilities associated with contracts. They also know that contracts should be comprehensive, clear, and specific to avoid possible disputes with employees and clients.

The Clean owners know that there are various types of contract agreements relevant to their business. Clean will have individual contracts with employees, independent contractors, and other agents representing the company. Also, Clean will engage in sales contracts with other businesses, consumers, and clients.

The owners want all contracts to be written to reduce disputes and risks and liabilities associated with contracts, with specific, complete, and unambiguous terms. Contracts must define the rights and responsibilities of the parties. Also, since employees and independent contractors will be performing cleaning services on clients' properties, these contracts should require bonding for all employees.

You, Winnie, and Ralph presented draft contracts for Clean's employees, including different contracts for cleaners, office managers, marketing specialists, sales representatives, and IT employees.

The Clean owners reviewed the drafts and have some questions about the contracts.

Questions

1. Identify three contract terms and conditions - other than price - that should be included in the Clean contract with its cleaning clients. The three I decided are below

• Complaints and claims
• Cancellation
• Customer satisfaction

2. Analyze and briefly discuss why each term is essential to include in a Clean-client cleaning contract.