Background You are employed as a Business Analyst by IT Innovo (ITI), an IT consultancy business that provides a one-stop-shop to small and medium sized businesses needing an ICT solution to meet their strategic and operational needs. IT Innovo has a well-established network of professionals who specialise in application and software development, cloud architecture and deployment, IT infrastructure and networking, Cybersecurity, including data protection, application and network security, penetration testing etc Testing teams doing manual, automated, functional and non-functional system testing, security, regression, acceptance and exploratory testing, media production, including audio, video and post-production. You have been assigned to work as a Lead Business Analyst for a new client, a medium sized business, Tough Trailers that is looking for a comprehensive solution to implement their strategic plan and modernise their business operations. You are to prepare a 4-part Proposed Solution Study which will be used by IT Innovo to brief and contract Technical Subject Matter Experts to implement the outlined comprehensive solution. Case study-Tough Trailers Tough Trailers (formerly Tough Steel) was founded in 2000 as an architectural metal fabricator specialising in specialty aluminium and stainless-steel fabricating. Tough Trailers diversified into trailer manufacturing in the spring of 2007. Initially, they manufactured small box utility trailers as an opportunity to use available manufacturing capacity during slow business cycles in the architectural metal business. By 2010, the trailer division had grown so much that Tough Trailers made the decision to become a full-time trailer manufacturer. Tough Trailers produces standard box trailers and is now diversifying into customised trailers to the customer's specification. It prides itself in the quality of its work and materials as well as in its unique customisation features. They have sales offices in Sydney, Melbourne and Brisbane. Each office has a show area for the display of standard box trailers. The manufacturing takes place in Newcastle (NSW). Trailers can be shipped using contract hauliers from the factory direct to the customer's site or are available for pickup directly by the customer from the factory or sales offices. The head office is also in Newcastle on the same site as the factory. Since Tough Trailers started, it has grown steadily. In the last two years, sales have taken off and increased by 40% each year. It now has a turnover of $10M and around 1500 customers. Tough Trailers has a very healthy level of retained profits and is eager to expand into new areas Tough Trailers customers range from the home handyman to horse owners, trade persons, serious off-roaders and a variety of motor sports people (bike, boat and karts etc.). Customers' orders range from the standard small box trailer for $1,000 to utility trailers and customised trailers. Utility trailers include off-road trailers, car or bike carriers, and horse floats. These can range in price from $1,300 to over $10,000 for the deluxe horse float. Customised trailers have become more popular recently, particularly with trades persons and motor sports people. Prices can range from $3,000 up to $9,500 depending on the customisation required. The company internal systems and computer systems have worked well in the past, but with the increase in sales, Tough Trailers has realised that they may not be able to cope with continued expansion, especially into some of the new areas that they hope to exploit. In particular, the following problems have been experienced: Customers want to be able to see more examples of the types of customised trailers that can be produced. The sales catalogues are very basic, and the sales offices can only hold a limited number of demonstration items. With the benefit of hindsight, it would have been a good idea to photograph each customised trailer for inclusion in a more comprehensive brochure. The Designer/Estimator liaises with Manufacturing to obtain quotes for the customised trailers and is having trouble getting this information within a reasonable time. While they're finding it valuable to be able to provide their clients with an unlimited design scope, the time taken to get a quote from Manufacturing is losing them business. Some of the major changes in direction that arose from the strategic plan include the following: 1. A determined push into the customised trailer market to provide solutions for people who want some individualisation of their trailers. This will be achieved to some extent by producing a range of modular components that can be manufactured in higher volumes rather than individually customised. 2. To expand their sales outlets through the opening of dealerships. The possibility of franchising sales outlets has also been considered and this is likely to be pursued later. 3. To create a website that's likely to be initially used to provide information about standard and customised trailers, and eventually to sell directly to customers through online ordering. The website should integrate with their current systems for payments. At this stage, Tough Trailers have decided that developing the website is beyond their experience and expertise and that IT Innovo will provide this service. However, they're keen to ensure the website could easily be updated with new content without expert involvement. They have a budget of $60,000 for the website, which can be completed in two stages and unspecified amount for operational and support cost. It is up to you to recommend and negotiate a reasonable amount. Administrator M Customer Trailer online ordering System Select Product M Warehouse Manager 0000 Process customise order Process order Manage stock level Inventory Management System Update Content Credit Payment Processor Accounting System Pay for product Determine customise order cost Trailer design System Designer Customise order sent 00 Design order