Bad News Messages Assignment

Using the indirect writing approach and the scenario below you will write a bad news message.

Scenario: As the owner of Crme Bakery in St. Johns Newfoundland, you have a devoted clientele savouring your delicacies. Your bakery has a medium-sized storefront; however most of your business comes from supplying local restaurants and coffee shops with your treats. You own two trucks that make deliveries to customers throughout the area. Due to price increases from your own suppliers it has resulted in an increase in your own production costs. Previously, you did not charge for deliveries made to your wholesale clients. However, you now feel that you have no choice but to charge a delivery fee.

Task: As the owner of Crme Bakery, write a letter to your wholesale clients in which you announce a $20 charge per delivery. Try to think of a special offer to soften the blow. Be creative with your message.

Evaluation

Message follows the indirect writing approach

(Buffer, reasons, bad news, closing) /8

Message is clear and organized /2

Message is free of grammatical errors