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BALANCED SCORECARD FOR FUTURE SUSTAINABILITY OF MALAYSIAN HIGHER EDUCATION INSTITUTIONS reference : http://dx.doi.org/10.15405/epsbs.2018.05.92 based on the given article, briefly explain in clear the process (

BALANCED SCORECARD FOR FUTURE SUSTAINABILITY OF MALAYSIAN HIGHER EDUCATION INSTITUTIONS

reference : http://dx.doi.org/10.15405/epsbs.2018.05.92

based on the given article, briefly explain in clear the process ( which state the arrow process) in the given image

O S Co RM DM OC AW BSCI SMHEI 1 LG CU IP F IM Figure 02. General Conceptual Framework of the Study [Sources: Lasisi & Hairuddin, (2015:13); Kaplan & Norton (1992: 71); Jaswani & Dave, (2012)

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