Balanced Scorecard (original) Target Performance For OctoberActual Performance For OctoberFinancial Perspective Increase ProfitsNet Profit Margin12%3% Return on Investment7%2%Customer Perspective Retain CustomersRetention Rate80%78% Number of complaints received per month67Internal Processes Perspective Increase EfficiencyNumber of spoiled batches12 Learning and Growth Perspective Employee SatisfactionEmployee turnover02 Employee satisfaction rating96 AP-5B Requirements: Provide possible solutions regarding the company's areas of unfavorable performance