Bank of America-Case Study-HBR

Course: Innovation Management

Question: What is the key point of this statement and how does it relate to the 3 elements of innovation initiative and what is its importance/why is important:

But the issue of dual operating and innovation responsibility was hardly settled. As one employee in a feedback seminar put it succinctly, "We are building a plane as we are flying it." Indeed, the issue was still up in the air in May 2002.