Banking Chatbot

Assume you are working on a project to develop a banking Chabot that will provide customer service for Bank industry. Chatbot is a computer program powered by AI that allows business to interact with the customers via a chat interfaces. The Chabot you are working on provides three types of services: Gathering Information When a customer initiates a conversation, there are a lot of formalities to go through before help is provided. The agent might need to understand what account they are talking about, then verify that they have the authority to talk about that account using secret phrases. Chatbot will be used to gather this preliminary information and verify the customer/accounts. The customer information includes name, DOB, ID number, address, phone number and email. The account information includes account type, account number, open date, balance, and status After that, Chatbot passes the information to a human agent and connects the customer to the agent. Agent information includes agent ID, name, phone number, and address. Providing Help The Chabot uses natural language processing (NLP) to understand what the customer is asking for and search existing knowledge base (system) to answer the questions (e.g. is there a charge fee for overdraft protection?). Simple Transactions Handle transactional customer services: making payment, transfer money between accounts, deposits, and p2p transactions.

Each service will be assigned a service ID and the date/time of the service will be recorded. In addition, the customer should be able to leave feedback for each service, which is comprised of a text message and a rating. The system administrator should be able to view and delete feedbacks. Administrator information includes ID, name, and title. Tasks: 1. Develop a class diagram for the system using the case tool you have selected (Visio, Dia or other tools,