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Barb's company does not have a popular sweater in stock. How should Barb respond when a customer calls her to complain about this situation? Multiple
Barb's company does not have a popular sweater in stock. How should Barb respond when a customer calls her to complain about this situation? Multiple choice question. She should return power to the customer by giving her a similar sweater for the same price. She should maintain the power in this situation by stating that customers do not dictate what will be in the company's inventory. She should try to lighten the situation by reminding the customer that "we're only human" and laugh at the situation. She should transfer the call to her department manager since she knows the caller is upset
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