Barcelona Group teams up with a tour provider to offer guided culinary tours of Spain. The tour provider handles all the logistics$,$ and one of Barcelona$$s chefs accompanies the tour group, which visits vineyards and wineries as well as excellent restaurants featuring regional Spanish cuisine.

Andy and Scott establish a new policy that any Barcelona employee can give a customer a $$10$ coupon toward a future visit if the diner has expressed dissatisfaction about some aspect of their dining experience.

To recognize and compensate waitstaff and cooks who increase their knowledge of food and its preparation, Andy and Scott create a mentor designation. Employees who merit a promotion to mentor role are paid more and are expected to train other staff members.