Barsky, A. (2017). Chapter 2: The theoretical bases of conflict resolution. In Conflict resolution for the helping professions (3rd Ed., pp. 62-100).

q.1. please Point out an interesting or controversial aspect of the reading and explain why.

Elise and Main Street Bakeries: Ben's Trip to Store Number 75" at the beginning (p. 33) and end (pp. 65-66) of Chapter 2.

Conflict Management for Managers : Resolving Workplace, Client, and Policy Disputes

bySusan S. Raines

PUBLISHER

John Wiley & Sons, Incorporated

q 2. Examine each paragraph and identify any instances of cognitive bias or conflict theory.

q 3. Select one theory of your choice and provide a brief explanation of why you believe this theory can help us better comprehend the situation.

q 4. Utilizing the chosen theory, develop a list of potential solutions that Ben can recommend to Elise that will reduce the sources of unproductive conflict. Remembergetting rid of the manager is not the first or only option on this list.