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Based on a customer service based company: Describe factors affecting the labor market. Include related business and labor employment statistics. Think of this part as

Based on a customer service based company:
Describe factors affecting the labor market. Include related business and labor employment statistics. Think of this part as describing Whats happening.
Forecast anticipated shifts in the labor market. Provide a rationale for each projected shift. Think of this part as evaluating What are the ramifications?

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