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Based on Customer requirements the project team collected initial data. Use Pareto Analysis of # occurrences data to determined the 5 factors which are causing

Based on Customer requirements the project team collected initial data. Use Pareto Analysis of # occurrences data to determined the 5 factors which are causing over 75% o the problem with wait time. You need to determine the "biggest contributors to the problem. One tool to accomplish this is the Pareto Chart. You need to know if it is reasonable to assume that these five parameters are normally distributed.

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