Based on of quality management tools, you are required to use the the quality tools to analyze and recommend solutions or a plan of action to deal with the problem.

Suppose you gather information about Cairo Amman Bank through distribute of 50 Questionnaire and it has has been inspired by a previous paper that divides it into five sections, estimating customers' satisfaction in terms of: Staff, services, image of the bank and finally accessibility.

• You mush presenting each section of the questionnaire as whole.
• Use a variety of quality tools, such as : Pareto charts, cause-and-effect diagrams, and control charts and The fishbone diagram. These tools can help to identify the root causes of the problem and to develop a plan of action to addressit.
• Some data result are as: Towards the staff ( 22 is Very Satisfied , 16 Moderately Satisfied , and 12 is non Satisfied ) .

Towards services ( 86 is Satisfied and 14 % is unsatisfied ) the 14 % unsatisfied as a result of high rate on loans, and high Check Reservations. Towards brand image ( 80% of responds are strongly pleased with the Bank credibility,90% is pleased with the Bank ATM locations , and 81 It is expected that the bank will improve its technological services in the future.( Towards Accessibility: Most of the questionnaire respondents claim that they suffer from the long waiting time in the bank. So, we took this as one of the main quality problems in the bank and asked about the waiting time that the customers wait to be served by a customer service representative. 50 responses were got, and a histogram was used as a quality tool for identifying the problem. ( 5 response waiting 20 min , 15 response waiting 30 min, and 30response waiting 50 min ).

• Suggest most important dimensions that affect quality in the banking sector and comment on it response making Cause and effect diagram.
• Make Overall Assessment and use frequency chart : After the previous multiple quality assessment, the questionnaire ended with a one concluding question of choosing the ultimate issue or complaints in customers' opinion, where options were as follows: Average waiting time, rate on loans, and high Check Reservations. ( as customers believe that the ultimate issue that affects customers' satisfaction on service quality offered by the Bank, followed with average waiting time , rate on loans and finally high Check Reservations.