Based on the article, what soft skills do think you already possess and why? What soft skill category (e.g., communication, time management, teamwork, workplace etiquette/norms, customer service, and branding) come most natural to you? What soft skills do you need to develop or continue to develop? How do you know? Consider the context (e.g., client or client system, grassroots vs. government) and services of the agency where you are completing your field placement. What top three soft skills are most essential for accomplishing the mission of the agency