Based on the case: Lee, Chung, Tan (2019) JD.COM: HR Management Challenges Arising from Rapid Growth and Transformation, Ivey.

1. Review Long’s approach to the talent shortage: what improvements were made, and what could be done better?

2. What did Long do well in reforming the performance appraisal and remuneration system and in reorganizing her HR team?

3. What was Qiangdong Liu’s vision regarding talent? What talent challenges will face the Group in the next five years?

4. What options does Long have to improve talent management to support the organization’s growth?