Based on the case study on Southern Ohio Medical Center uploaded on e-learning, provided a detailed account of the case according to the following instruction.

1. Explain how the voice of customers was translated into the voice of the process?

2. Relate the measures taken by the hospital with 3 internal quality indicators.

3. Explain the improvement project taken up by the hospital according to Demming's wheel.

4. Draw an imaginary dashboard with 4 parameters based on the core problem in the case scenario.

Analyze the whole case and answer all questions correctly.