• Based on the data available from the scenario and the Excel file, explain the benchmark comparison for General Clinic. What problems need to be addressed? From the perspective of an office manager, provide and justify at least one recommendation for improvement. Connect problems you are identifying to the data as well as the mission and vision. Be sure to consider the following:
  • Who else should be part of the performance improvement team for the issue to be addressed more quickly?
  • What technology could be used to help address the issue?
  • If you think additional staff need to be hired, what could justify such a decision?