Question
Based on the facts in the case, which of the following best represents a root cause for why United made these communications mistakes in the
Based on the facts in the case, which of the following best represents a root cause for why United made these communications mistakes in the wake of the flight 3411 incident?
Multiple Choice
- United responded directly to David Dao in a dismissive manner
- United moved too quickly to take responsibility and did so too aggressively
- United didn't anticipate the negative backlash it would receive immediately following its initial responses
- United made no attempt at all to respond for several days
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Management Information Systems
Authors: Ken Laudon, Kenneth Laudon, Jane Laudon
12th Edition
0132142562, 9780132142564
