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Based on the new challenges faced by Microsoft in 1998, list the critical success factors and gather them into a Balanced Scorecard. Which of these

Based on the new challenges faced by Microsoft in 1998, list the critical success factors and gather them into a Balanced Scorecard. Which of these should be definitively included in the new regional Balanced Scorecard in order to implement Seattle's strategy in the best way?

The case is about Microsoft Latin America

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