Based on the, "Putting the Service-Profit Chain to Work" article, apply the concepts of the Service-Profit-Chain to Niagara College. Briefly describe your organization in terms of the Service-Profit-Chain including key components and relationships and identify one leverage point that could be changed to improve overall performance.

Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser Jr., W. E., & Schlesinger, L. A. (July/August 2008). Putting the Service-Profit Chain to Work. Harvard Business Review, 86(7/8), 118-129.

(Please find this article through the EBSCO database in the Dr. Gordon Kuhn Library)