Based on the reading of the Case Study 2.2, "Physician Performance Report Accuracy and Timeliness" foundfrom the Fundamentals of Performance Improvement:

• The performance consultant in this case study uses a variety of approaches for identifying gaps and causes. What approaches would be most and least effective in public education? Explain why.
• Using the performance consultant's approach (methods, tools, questions) how should it be assessed for conducting the gap and cause analyses in this case study?
• Is it better to use different or modified approaches to conduct these gap and cause analyses? Explain.