Based on what you have read thus far, what would you have done differently? What are effective characteristics of of a leader? Are leaders born or developed? How does one become a leader? How is a leader different from a manager? What are the knowledge and skills needed to lead human services organization? What are the traits of an empowered leader? How does a leader utilize his or her own strengths and the strengths of his or her supervisees to advance the department/division/agency agenda