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Basheera supervises a group of customer service representatives. Basheera is respected and well - liked by her staff, and she has worked hard to make

Basheera supervises a group of customer service representatives. Basheera is respected and well-liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. When considering the contingency model of leadership, Basheera exhibits

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