Basic Operations Management Midterm Exam Study Guide Operations & Productivity (Chapter 1) What is Operations Management The Transformation Process OM strategic decisions OM responsibilities Differences between Goods and Services Calculating Productivity measures: Labor productivity, Multi-factor productivity How to increase productivity Process Strategies (Chapter 7) Basic process strategies/types: process focused, repetitive focused, product focused, masscustomization. Product-Process matrix Crossover-chart & Crossover-point Flowcharts: Time-Function map, Value-Stream-Mapping, Process-chart, Service-Blueprint Service-Process Matrix How to improve service productivity Layout Strategies (Chapter 9)