Basic Qualications '- Minimum of Bachelor's degree or equivalent Preferred Qualications . A minimum of a Bachelor's Degree plus 12+ years of experience, 8-10 years of experience with an Advanced Degrei MD} or 6+ years of work experience with a PhD. *- 5+ years management experience . Strong leadership and mentoring skills necessary to provide support and constructive performance feed back - Experience in end user technologies, including collaboration video, desktop, voice. MS product suite. ShareP'oint, el 4- Experience in global organizational change management and user experience - Excellent verbal and written communication skills. problem solving skills, attention to detail. interpersonal skills ant professionally with a diverse group of executives, managers. and subject matter experts 1- Must be able to integrate well with technical and business professionals - Strong analytical skills required, including a thorough understanding of how to interpret customer business needs a services and operational requirements . Ability to work effectively in a matrix organization - Strong process orientation and an understanding of organizational change management principles, methodologies, *- Experience with project management approaches, tools and phases of the project lifecycle - Track record of on-time, on scope, high quality implementations Director, Organizational Change Management A Jul .I, U ., CU r, VISA 13.13 Visa Inc. Austin, TX - Excellent active listening skills VISA 3.3 VisaInc. - Austin, TX . Excellent active listening skills . Well-honed influencing skills; ability to negotiate and gain consensus between organizations where competing prio . Candidate must have demonstrated and be prepared to exhibit extensive leadership, initiative and ownership of prc . Ability to analyze complex situations, set goals and objectives, and manage a team to satisfactory completion . Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable ch adoption and satisfaction Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed team Curious and creative, able to push boundaries, ask "why?" and "why not?", and is tenacious with problem-solving wit persevere . Understanding of User Experience and Design Thinking principals, tools and techniques are a plus . Acute business acumen and understanding of organizational issues and challenges . Prosci or other change management certification is strongly desired Essential Functions . Create a robust and workable strategy for the design, development, delivery and management of Change . Ensure the strategy is delivered in an effective way, is well communicated, and mirrors the needs of the organization ever maturing model. . Manage deliverables, workload of staff, and prioritization based on sound decision making. Measure and report success metrics and monitor change progress . Identify, analyze and prepare risk mitigation tactics . Identify and manage anticipated resistance . Identify and manage key stakeholders . Present to and influence senior leaders . Integrate change management activities into our culture . Work with virtual teams located in different time zones and with differing cultures . Represent the CX and SMO Team as a strong, vocal customer/user advocate Physical Requirements . This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with har lift up to 25 pounds.Korn/Ferry's 3 Fit to page "2...inger Competencies Competency Description Ensures Accountability Follows through on commitments and makes sure others do the same; Acts with a clear sense of ownership; Takes personal responsibility for decisions, actions and failures; Establishes clear responsibilities and processes for monitoring work and measuring results; Designs feedback loops into work. Action Oriented Readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities; displays a can-do attitude in good and bad time; Steps up to handle tough issues Manages Ambiguity Deals comfortable with the uncertainty of change; Effectively handles risk; Can decide and act without the total picture; Is calm and productive, even when things are up in the air; Deals constructively with problems that do not have clear solutions or outcomes Attracts Top Talent Attracts and selects diverse and high caliber talent; Finds the right talent to meet the groups' needs; Closes talent gaps with the right balance of internal and external candidates; Is a good judge of talent Business Insight Knows how businesses work and how organizations make money; Keeps up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace; Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions. Collaborates Works cooperatively with others across the organization to achieve shared objectives; Represents own interests while being fair to others and their areas; Partners with others to get work done; Credits others for their contributions and accomplishments; Gain: trust and support of others Communicates Effectively Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions Manages Complexity Asks the right questions to accurately analyze situations; Acquires data from multiple and diverse sources when solving problems; Uncovers root causes to difficult problems; Evaluates pros and cons, risks and benefits of different solution options Manages Conflict Steps up to conflicts, seeing them as opportunities; Works out tough agreements and settles disputes equitably; Facilitates breakthroughs by integrating diverse views and finding common ground or acceptable alternatives; Settles differences in productive ways with minimum noise. Courage Readily tackles tough assignments; Faces difficult issues and supports others who do the same; Provides direct and actionable feedback; Is willing to champion an idea or position despite dissent or political risk. Customer Focus Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships. Decision Quality Makes sound decisions, even in the absence of complete information; Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; Considers all relevant factors and uses appropriate decision-making criteria and principles; Recognizes when a quick 80%% solution will sufficeDevelops Talent Places high priority on developing others; Develops others through coaching, feedback, exposure, and stretch assignments; Aligns employee career development goals with organizational objectives; Encourages people to accept developmental moves. Values Difference Seeks to understand different perspectives and cultures; Contributes to a work climate where differences are valued and supported; Applies others' diverse experiences, styles, backgrounds, and perspectives to get results; Is sensitive to cultural norms, expectations, and ways of communicating. Directs Work Provides clear directions and accountabilities; Delegates and distributes assignments and decisions appropriately; Monitors progress by maintaining dialogue on work and results; Provides appropriate guidance and direction based on people's capabilities; Intervenes as needed to remove obstacles. Drives Engagement Structures the work so it aligns with people's goals; Empowers others; Makes each person feel his/her contributions are important; Invites input and shares ownership and visibility; Shows a clear connection between people's motivators and the organizational goals Financial Acumen Understands the meaning and implications of key financial indicators; Uses financial analysis to generate, evaluate, and act on strategic options and opportunities; Integrates quantitative and qualitative information to draw accurate conclusions Global Perspective Looks toward the broadest possible view of an issue or challenge; Thinks and talks in global terms; Understands the position of the organization within a global context; Knows the impact of global trends on the organization Cultivates Innovation Comes up with useful ideas that are new, better, or unique; Introduces new ways of looking at problems; Can take a creative idea and put it into practice; Encourages diverse thinking to promote and nurture innovation. Interpersonal Savvy Relates comfortably with people across levels, functions, culture, and geography, Acts with diplomacy and tact; Builds rapport in an open, friendly, and accepting way; Builds constructive relationships with people both similar and different to self; Picks up on interpersonal and group dynamics Builds Networks Builds strong formal and informal networks; Maintains relationships across a variety of functions and locations; Draws upon multiple relationships to exchange ideas, resources, and know-how. Nimble Learning Learns quickly when facing new situations; Experiments to find new solutions; Takes on the challenge of unfamiliar tasks; Extracts lessons learned from failures and mistakes Organizational Savvy Is sensitive to how people and organizations function Anticipates land mines and plans approach accordingly; Deals comfortably with organizational politics; Knows who has power, respect, and influence; Steers through the organizational maze to get things done Persuades Positons views and arguments appropriately to win support; Convinces others to take action; Negotiates skillfully in tough situations; Winds concessions without damaging relationships; Responds effectively to the reactions and positions of other Plans and Aligns Sets objectives to align with broader organizational goals; Breaks down objectives into appropriate initiatives and actions; Stages activities with relevant milestones and schedules; Anticipates and adjusts effective contingency plans Being Resilient Is confident under pressure; Handles and manages crises effectively; Maintains a positive attitude despite adversity, Bounces back from setbacks; Grows from hardships and negative experiences Resourcefulness Marshals resources (people, funding, material, support) to get things done; Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources; Applies knowledge of internal structures, processes, and culture to resourcing effortsDrives Results Has a strong bottom-line orientation; Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results Demonstrates Self- Reflects on activities and impact on others; Proactively seeks feedback without being Awareness defensive; Is open to criticism and talking about shortcomings; Admits mistakes and gains insight from experiences; Knows strengths, weaknesses, opportunities, and limits Self-Development Shows personal commitment and takes action to continuously improve; Accepts assignments that broaden capabilities; Learns from new experiences, from others, and from structured learning; Makes the most of available development resources Situational Adaptability Picks up on situational cues and adjusts in the moment; Readily adapts personal, interpersonal, and leadership behavior; Understands that different situations may call for different approaches; Can act differently depending on the circumstances. Balances Stakeholders Understands internal and external stakeholder requirements, expectations, and needs; Balances the interests of multiple stakeholders; Considers cultural and ethical factors in the decision-making process; Acts fairly despite conflicting demands of stakeholders Strategic Mindset Anticipates future trends and implications accurately; Readily poses future scenarios; Articulates credible pictures and visions of possibilities that will create sustainable value; Creates competitive and breakthrough strategies that show a clear connection between vision and action Builds Effective Teams Forms teams with appropriate and diverse mix of styles, perspectives, and experience; Establishes common objectives and a shared mindset; Creates a feeling of belonging and strong team morale; Shares wins and rewards team efforts; Fosters open dialogue and collaboration among the team Tech Savvy Anticipates the impact of emerging technologies and makes adjustments; Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance; Rejects low-impact or fad technologies; Readily learns and adopts new technologies Instills Trust Follows through on commitments; Is seen as direct and truthful; Keeps confidences; Practices what he/she preaches; Shows consistency between words and actions Drives Vision and Purpose s about future possibilities in a positive way; Creates milestones and symbols to rally support behind the vision; Articulates the vision in a way everyone can relate to; Create organization-wide energy and optimism for the future; Shows personal commitment to the vision Optimizes Work Processes |Identifies and creates the processes necessary to get work done; Separates and combines activities into efficient workflow; Designs processes and procedures that allow managing from a distance; Seeks ways to improve processes, from small tweaks to complete reengineering