Bates, how are you handling gossip in your department? I'm sure that you and your team are hearing the same disturbing rumors that we are hearing. My department is spending too much time exchanging gossip, and morale is very low," said Megan. Bates replied, "I strive to manage the grapevine. If I hear a story that might get out of hand, I talk to the key people involved. I prevent rumors by dispelling __________. Finally, I __________ rumors once they have started