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Baxter customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,200 calls and incurred costs of

Baxter customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,200 calls and incurred costs of $242,760. Of these calls, 3,950 were for the company's wholesale operation; the remainder was for the retail division. Costs allocated to the retail division are:

Multiple Choice

  • $0.
  • $242,760.
  • $94,010.
  • $148,750.
  • $158,310.

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