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Baxter customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,200 calls and incurred costs of
Baxter customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,200 calls and incurred costs of $242,760. Of these calls, 3,950 were for the company's wholesale operation; the remainder was for the retail division. Costs allocated to the retail division are:
Multiple Choice
- $0.
- $242,760.
- $94,010.
- $148,750.
- $158,310.
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