Because of downsizing and layoffs at his regional insurance office, Pascal got a new department to manage. Previously he had managed the claims department for auto insurance but now he has been assigned to manage the homeowners insurance claims department as well. Both departments were hit by the recent layoff and are still reeling from those changes.

Now he has to merge both departments into one unit. He also had a lot to learn because it has been many years since he worked in homeowners insurance claims.

You are Pascal, and you need to understand and unify two separate departments into one entity. What would you do to help forge a strong and unified team in the claims area for your company in the days and weeks to come?