Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on May 16, 2024

Because services are intangible and consumed as they are produced, service quality is hard to measure. The SERVQUAL model consists of five dimensions designed

Because services are intangible and consumed as they are produced, service quality is hard to measure. The SERVQUAL model consists of five dimensions designed to capture consumer expectations on service quality. Which of the five listed below is not a recognized dimension of the SERVQUAL model? Reliability Empathy Responsiveness Tangibles Reputation

Step by Step Solution

There are 3 Steps involved in it

Step: 1

The dimension that is not a recognized part of the SERVQUAL model is ... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

Step: 3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Understanding Management

Authors: Richard L Daft, Dorothy Marcic

6th Edition

9780324581782, 324581785, 978-0324568387

More Books

Students also viewed these General Management questions

Question

COUNTRY CASE STUDY OF MARKET FAILURE: SIERRA LEONE Market failure is a common phenomenon to all types of economic system, and for which its acuteness is heavily prevalent in developing /...

Answered: 1 week ago

Question

Dissertation Topic: "The Effects of Cybersecurity Measures on the Productivity and Well-being of Teleworkers in the Healthcare Industry". Introduction Draft no more than TWO paragraphs here -...

Answered: 1 week ago

Question

Question: What as the average weekly safety inventory level of refined sugar from the beginning January 2022 to the end of July 2022? A. 512,465.9691 metric tons per week B. 316,002.1474 metric tons...

Answered: 1 week ago

Question

★★★★★

An article in Sociological Methods & Research (May 2001) analyzed the data presented in the accompanying table. A sample of 262 Kansas pig farmers was classified according to their education level...

Answered: 1 week ago

Question

★★★★★

Captopril is a drug designed to lower systolic blood pressure. When subjects were treated with this drug, their systolic blood pressure readings (in mm Hg) were measured before and after the drug was...

Answered: 1 week ago

Question

★★★★★

Which of the following types of messages are most appropriate for IM? a. Long, complex messages. b. Brief conversational messages. c. Confidential or highly personal messages. d. All of the above.

Answered: 1 week ago

Question

★★★★★

The concept of a nomological network was introduced in the chapter as a means of establishing validity. Find an example of a nomological network in the research literature.

Answered: 1 week ago

Question

★★★★★

Lando Corporation is a domestic company with two wholly- owned subsidiaries. Michaels, CPA, has been engaged to audit the financial statements of the parent company and one of its subsidiaries and to...

Answered: 1 week ago

Question

★★★★★

19 The airlines have been plagued with excess capacity ever since the introduction of: A. new marketing concepts in the late 1960's B. new operation strategies during 1980's C. both A and B above D....

Answered: 1 week ago

Question

★★★★★

You have invested $6,000 in plant improvements and financed $6,000 Long-Term debt to pay for it. You have also elected to retire $6,000 of Long-Term Debt. Now, your closing cash position reads...

Answered: 1 week ago

Question

★★★★★

Solve question 1 Q-5) Consider the following more complex regression (4 points) [Do not forget to create a dummy variable for marital] SUMMARY OUTPUT SUMMARY OUTPUT Regression Statistic Regression...

Answered: 1 week ago

Question

★★★★★

A sphere of radius R = 0.315 m and uniform charge density 151 nC/m lies at the center of a spherical, conducting shell of inner and outer radii 3.50R and 4.00R, respectively. The conducting shell...

Answered: 1 week ago

Question

★★★★★

The yards per carry of 20 randomly selected college football running backs are listed below. Assume the yards per carry are normally distributed. Use two decimal places in all numerical answers. 2.8,...

Answered: 1 week ago

Question

★★★★★

The Situation: During the wedding reception of Jeremy and Megan Fielding at the Fielding family mansion, Blake Rosewood, a guest at the wedding, ran yelling into the main ballroom, having discovered...

Answered: 1 week ago

Question

★★★★★

Final Assignment (To be completed by the student) 1. Briefly describe the ISD process, compare and outline the components. (200 words - 4 marks) Given the Needs Analysis provided by the company to...

Answered: 1 week ago

Question

★★★★★

parts (a) through (e) below. PMT=[1(1+nr)nt]P(nr) a. Find the required down payment

Answered: 1 week ago

Question

★★★★★

Express these numbers in standard notation. a. 2.87 10-8 b. 1.78 1011 c. 1.381 10-23

Answered: 1 week ago

Question

★★★★★

79. With K(t) = log(E " etX# ), show that K (0) = E[X], K (0) = Var(X)

Answered: 1 week ago

Question

★★★★★

97. Use the conditional variance formula to find the variance of a geometric random variable.

Answered: 1 week ago

Question

★★★★★

60. Calculate the moment generating function of the uniform distribution on (0, 1). Obtain E[X] and Var[X] by differentiating.

Answered: 1 week ago

Previous Question Next Question