Before you start the role play, think about, and plan the conversation. Refer to the list of criteria provided in the Observation Checklist [Appendix 1). The conversation should include: 1 Greeting and introduction 2. Purpose of meeting 3. Outline of the problem with the debt owed to Connelly Pty Ltd. 4 Verify details with clients of debt status and capacity to be repaid 5 Possible solutions to the problem, that are within the Customer credit limit policy. Refer to Appendix 3 - Extract of Credit Policy. 6. What is agreed to in the conversation (*Evidenced also in Appendix 4) 7. Any follow up actions to be undertaken by both parties 8. Close the conversation As part of Role Play 1 - *Appendix 4: Record of Client Discussions and Agreement - which will require initials of client [Dale Hurst and Sean Smith] and Supervisor of Accounts Receivable Section (on behalf of Connellv Pty Ltd). NOTE: Following completion of Role Play 1 and Appendix 4 you are required to complete Task 1 - Report to Senior Accountant before proceeding to perform Role Play 2