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Begin by watching the Johnny the Bagger video and reading Part 1 of Raving Fans. Discuss the following: https://youtu.be/QCgWVMfGWbc Have you ever felt empowered like
Begin by watching the Johnny the Bagger video and reading Part 1 of Raving Fans. Discuss the following: https://youtu.be/QCgWVMfGWbc
- Have you ever felt empowered like Johnny?
- How do you feel when you receive service that is a little better than the normal level of service you encounter?
- What tools are being used by Leo Varley in Raving Fans to build customer relationships?
- What similarities or differences do you see between Johnny and Leo's actions?
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Macroeconomics A European Perspective
Authors: Olivier Blanchard, Alessia Amighini, Francesco Giavazzi
4th Edition
1292360895, 9781292360898
