\begin{tabular}{|l|l|l|l|} \hline (8) & Likeprinteddirectmail,emailworksbestwhenitispersonalized. & & \\ \hline (9) & Customersmayvisitawebsitetocheckprices,locatesalesandgetinformation. & & \\ \hline(10) & SEM refers to search engine marketing. & & \\ \hline & & & \\ \hline \end{tabular}