Being a professional mediator requires reflecting on your past conflicts and learning from them. Learning how we deal with conflict can make us better mediators and behave in a more ethical and neutral manner, particularly when mediating similar disputes. For this report, you are required to:

Identify a past conflict you have experienced in the past and describe the cause of the conflict and how it was manifested

Evaluate how your conflict resolution strategies were effective/ineffective

Explain how mediation and one other conflict management approach would have been appropriate/inappropriate for resolving this conflict

Identity and describe three ways in which your conflict could have been mediated to achieve a more positive outcome

Describe how you would mediate such a similar dispute, explaining your role in the

process and the steps vou would need to take to remain neutral and follow ethical

guidelines.

When writing, be sure to include an introduction which provides a background, thesis and outline. You will also need a conclusion which summarises the key points, limitations of your

argument and provide tuture recommendations.

When preparing please be sure to make specific references to mediation/conflict theories and techniques and include in-text references. give at least 10 valid reference