Being the new executive director of a human services organization. You haven't been the director for long when, one day, tensions at the organization lead to a series of complaints.

• Clients from an underserved community within the city complain about the intervention strategy the agency uses, specifically, its focus on individual clients rather than engaging the entire family.
• An influential minister from the same community sends a formal complaint in writing about the same concern. This person has been an instrumental stakeholder in helping the organization gain access toand the trust ofthis community.
• The staff at the agency are divided. Some agree with the criticism, saying the agency failed to deliver on your predecessor's promise to deliver culturally competent services, while others argue that their services adhere to standard practice.

Instructions

1. Apply aviodance conflict management strategies to each of the conflicts (clients, community stakeholder, and staff members).
   • How might you used the avoidance conflict management strategies identify, how would avoidance conflict management use it with:
     • Clients?
     • The minister (community stakeholder)?
     • Staff members?
2. Compare the use of the avoidance conflict management strategy with each group (clients, community stakeholder, and staff).
   • What are similarities and differences in how avoidance conflict management strategies would be used with each group (clients, community stakeholder, and staff)?
   • What are the likely outcomes of the avoidance conflict management strategy with each group?